Door code doesn't work / locked out

1. Your code is the last 4 digits of the cell phone number on your booking.
2. Press the keys slowly, one at a time, then press the check/lock button. Typing too fast is the most common reason a code fails.
3. Red X blinking? The lock is pausing after a wrong try. Wait until it stops blinking, then enter the code again slowly.
4. Your code works from 1 hour before check-in (4 PM) until 1 hour after checkout (11 AM). If you've arranged an early arrival or late checkout with us, we update your code times.
5. At checkout, lock with the keypad only (hold the lock button). Please don't lock the inside door handle.
6. Still locked out? Message us. We can unlock your door remotely, usually within minutes.