Gas grill won't light

The grills are gas (propane), not charcoal. Tanks are new and full.
Open the valve on top of the tank slowly (turn it counterclockwise), then light the grill.
Low or no flame? Turn the burners off, close the tank valve, wait a minute, then open the valve slowly and try again. Opening it too fast trips the safety regulator.
Tank not connected? Message us.
Never put a fire starter or wood in the grill.

Still not working? Send us a message in your booking app (Airbnb, Vrbo or Booking.com) or your guest portal, and we'll take care of it right away.