Door code doesn't work / locked out

1. Your code is the last 4 digits of the cell phone number on your booking.
2. Press the keys slowly, one at a time, then press the check/lock button. Typing too fast is the most common reason a code fails.
3. Red X blinking? The lock is pausing after a wrong try. Wait until it stops blinking, then enter the code again slowly.
4. Your code works from 1 hour before check-in (4 PM) until 1 hour after checkout (11 AM). If you've arranged an early arrival or late checkout with us, we update your code times.
5. Check you're at the right door: yours is door A (lower).
6. To lock when you leave, hold the lock button.
7. Still locked out? Message us. We can unlock your door remotely, usually within minutes.